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The magically shrinking distance between customer and product
Logistics is where technology, best practices and customer satisfaction intersect, but that intersection is too often unmarked and unguarded. Randy Moore is determined to change that situation and he...
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“Visit Florida” visits Global Response
David Dodd, VP of Visitor Service for Visit Florida, the leading advocate for Florida tourism, knew when he visited the Global Response headquarters in Margate, just outside Fort Lauderdale, that he...
View ArticleFounder Herman Shooster on “management by walking around”
Culture is big part of delivering consistent, high-quality customer care. Here at Global Response, founder Herman Shooster makes himself accessible and in-touch. He is the driving force behind the...
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